At GameTwist (Novomatic), we're committed to providing you with the best possible support experience. If you have any questions or concerns about our platform, please feel free to reach out using one of the following methods.
Our support team is available from Monday to Friday between 9:00 AM and 5:00 PM (UTC +1). Please note that we will not be able to assist with urgent matters outside these hours. If you have an immediate problem, please try our Help Centre or FAQs for quick solutions.
Unfortunately, live chat support is currently unavailable on our platform. However, you can always reach out to us via email and we'll do our best to respond promptly.
If you have a non-urgent query or need further assistance, please don't hesitate to contact us via email. Our support team will get back to you within 24 hours (Monday to Friday).
Before reaching out for help, why not try our comprehensive Help Centre? It's packed with guides, FAQs, and tutorials that might just have the answer you need.
In case we've missed anything, please consult our extensive list of Frequently Asked Questions. Our FAQs cover topics from account setup to game rules.
If you're experiencing issues accessing your account or verifying your information, please don't hesitate to reach out via email or phone (note: we do not have a direct phone line for support).
At GameTwist (Novomatic), responsible gaming is our top priority. If you need guidance on how to manage your playtime or set deposit limits, just visit our dedicated Responsible Gaming page.
If you're experiencing technical issues with the site or app, please don't worry – we've got a team of experts ready to help. Contact us via email and include as much detail about the issue as possible so we can get back to you promptly.
In the event of a dispute, we want to hear from you directly so that we can resolve any issues amicably. Please reach out to our support team.
While we strive for prompt responses, please note that there may be a slight delay in reply times during peak periods or due to unforeseen circumstances.
At GameTwist (Novomatic), your account security is our top concern. If you're experiencing any issues with login credentials, password reset, or unauthorized transactions on your account, please reach out immediately via email or phone (note: we do not have a direct phone line for support).
Our platform is fully optimized for both desktops and mobile devices so that you can enjoy the same seamless gaming experience wherever you are.
For players with a preference, GameTwist (Novomatic) offers customer support in multiple languages (English, German, Italian, Spanish, Czech, French, Polish). If your preferred language is not listed here, don't worry – our platform and user interface will accommodate for the most part. However, if you encounter difficulties that we can't resolve via email or phone (which would require a translation service), please contact us.
To ensure prompt assistance with your queries, we encourage you to reach out via one of the following channels:
Feel free to choose which method works best for your particular concern. If possible, please be sure to provide as much detail about your issue so we can better address it.
When reaching out to us via email or phone (which isn't recommended), you may receive a response from our automated ticketing system initially. Our human support team will respond with personalized assistance as soon as possible. We strive for efficiency in resolving matters but reserve the right to allocate resources on an urgent basis should it be required.
We understand that sometimes you'll need information immediately, which is why we offer our self-service options:
Before getting in touch via email or phone (if absolutely necessary), please explore these resources for quick solutions.
In rare instances where you may need additional assistance beyond our standard support team, don't worry – we've got procedures in place. For complex issues requiring a higher level of expertise or special handling by more senior staff members or external authorities (e.g., regulatory bodies), please contact us via email and let's discuss further.
Monday to Friday: 9 AM - 5 PM (UTC+1)
Our operating hours are subject to change due to unforeseen circumstances. Be sure to check this section for updates on our availability before reaching out.
That's all, folks! We're here to support you every step of the way – so don't hesitate to get in touch when you need assistance or guidance about anything related to GameTwist (Novomatic).
